Housing Support Officer

Job Description:

Housing Support Officer
Temporary to Perm (3 month temp)
£16-£17 per hour Umbrella
Coventry

Hamilton Woods are currently recruiting for a Housing Support Officer to manage a caseload for our client based in Coventry.

Duties and Responsibilities of the Housing Support Officer:

• Manage waiting lists, assessments and resident move-ins.
• Conduct Right to Rent checks and ensure residents understand their tenancy obligations.
• Manage own caseload and cover for colleagues when required.
• Provide accurate advice and support to help residents maintain their accommodation.
• Ensure all housing management activity complies with legislation, policy and regulatory requirements.
• Record all interactions, actions and outcomes accurately on internal systems.
• Handle housing administration including data entry, correspondence and scheduling inspections or meetings.
• Deliver excellent customer service to residents, dealing with enquiries, complaints and maintenance requests promptly.
• Build strong professional relationships with residents, internal teams and external partners.
• Collect and monitor performance data, assisting with regular reporting.
• Manage incidents, arrears and anti-social behaviour cases in line with policies and procedures.
• Complete court paperwork and hearings when required.

Essential Requirements of the Housing Support Officer:

• Enhanced DBS
• Full UK Driving Licence

To apply please send your CV to Alice Wright at (url removed) or call (phone number removed)