Income Manager

Job Description:

Join the Team as an Income Manager!

Are you passionate about supporting vulnerable adults in their housing journey? We are partnering with a not-for-profit registered provider of supported housing, dedicated to making a difference across the UK. We are currently seeking an enthusiastic and dedicated Income Manager to join our dynamic team in Leicester.

Position: Income Manager
Contract Type: Permanent
Annual Salary: £42,000 - £46,000
Working Pattern: Full Time

Role Purpose:
As an Income Manager, you will play a vital role in ensuring that customers can sustain their tenancies through a customer-focused approach. Your efforts will foster a culture of early intervention and arrears prevention while managing rent and service charge income effectively.

Key Accountabilities:

• Arrears Management:
- Oversee a portfolio of arrears cases, proactively contacting customers to apply consistent management processes.

- Collaborate with colleagues and external agencies to help customers meet their financial obligations, preventing arrears and establishing clear repayment plans.

- Manage the end-to-end arrears process, issuing legal notices and representing the organisation in court when necessary.

• Tenant Engagement:
- Handle challenging conversations with empathy, building rapport with customers to support their tenancy sustainability.

- Provide annual statements to all customers and assist with additional statements upon request.
• Reporting:
- Produce comprehensive arrears reports and relevant documentation for superior landlords regarding rental income.

• Payments Management:
- Allocate cash to debt payments accurately via the finance system.
• Housing Benefit Support:
- Assist Housing Officers in gathering data for Housing Benefit departments, ensuring efficient claims processing.

General Responsibilities:

• Identify areas for service improvement and design action plans to enhance income management.

• Collaborate within the team, attending meetings and sharing information confidentially.

• Stay updated on relevant housing issues, welfare benefits, and legislation.

Qualifications:

• CIH qualified Level 3 (desirable)
• Relevant housing management qualifications (desirable)
• Finance qualification (e.g., AAT Level 2 Certificate in Accounting) (desirable)

Skills & Knowledge:

• A champion for putting tenants at the heart of services
• Strong stakeholder management skills
• Effective communication abilities
• Excellent attention to detail with strong report writing and analytical skills
• Problem-solving mindset with a resilient, 'can-do' attitude

Experience:

• Previous experience in a housing association in a similar role (essential)
• Proven track record of delivering quality income management services (essential)
• Knowledge of Housing Benefit regulations and compliance (essential)
• Understanding of the Supported Housing sector (desirable)
• Experience in Intensive Housing Management models (desirable)

Why Join Us?
By joining our team, you'll be part of an organisation that truly values its employees and their contributions. We offer a supportive environment where you can grow professionally and make a real impact in the community.

If you are ready to take the next step in your career and make a meaningful difference, we want to hear from you! Apply now and become a part of our mission to provide outstanding supported housing services!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.