Internal Sales Representative - Builders Merchant

Job Description:

Our client is a well-established and respected builders' merchant, providing high-quality civils & drainage, building materials and supplies to trade professionals and DIY customers. With a commitment to excellent customer service and product expertise, they pride themselves on delivering the best solutions for their customers' needs.


What’s on offer:

• Salary up to £35,000
• Opportunities for career development and training.
• Company pension scheme.
• Employee discounts on products.
• Supportive and friendly working environment.

  
Role Overview

• We are looking for a dynamic and motivated Internal Sale Representative 
• This role is crucial in ensuring excellent customer service and driving sales growth by building strong relationships with trade and retail customers.
• You will be responsible for handling customer enquiries, processing orders and proactively identifying sales opportunities.

  
Key Responsibilities:

• Develop and maintain relationships with customers, ensuring their needs are met efficiently.
• Process customer orders via phone, email and in person.
• Proactively seek new business opportunities and follow up on leads.
• Prepare and provide customer quotations, ensuring competitive pricing.
• Collaborate with other departments, such as the warehouse and transport teams, to ensure smooth order fulfilment.
• Keep up to date with product knowledge and industry trends.
• Achieve and exceed sales targets and KPIs.
• Handle customer queries and resolve any issues in a professional manner.

  
Skills & Experience Required

• Previous experience selling building supplies
• Strong communication and negotiation skills.
• Excellent customer service skills with a proactive approach to sales.
• Ability to work in a fast-paced environment and manage multiple tasks.
• A good understanding of building materials and their applications.
• A positive, team-oriented attitude with a willingness to learn.

  
If you are a driven and customer-focused individual with a passion for sales, we would love to hear from you!