IT Apprentice

Job Description:

IT Apprentice – Kickstart Your Career with WARD

Hours & Location: 40 hours per week, Monday to Friday, based at Donald Ward House, Ilkeston.

Are you passionate about technology and eager to launch a career in IT? WARD are offering an exciting opportunity for an IT Apprentice to join our fast-paced and supportive IT Team. This role is perfect for someone with a genuine interest in IT who wants to gain hands-on experience while working towards a professional qualification.

As an apprentice, you’ll be at the heart of our IT department—handling day-to-day admin tasks, supporting colleagues across the business, and getting the chance to explore more complex IT systems as your skills grow.

Key Responsibilities

As part of our IT team, you’ll:

• Be the first point of contact for internal and external customers.
• Provide front-line support and help assign tasks to team members.
• Carry out a variety of administrative duties that keep the department running smoothly.
• Monitor and manage the IT ticketing system, ensuring issues are allocated and resolved efficiently.
• Get hands-on opportunities to explore more advanced IT systems and problem-solving as you progress.

What We’re Looking For

We’re seeking someone who is:

• Enthusiastic and curious about all things IT.
• A great communicator with strong people skills and a friendly, approachable personality.
• Motivated, proactive, and eager to learn new skills.
• Willing to travel between our sites when needed (a full UK driving licence and own transport are essential).

What’s in it for you?

At WARD, no two days are the same. You’ll benefit from:

• A diverse and varied role, where you’ll never be stuck doing the same thing.
• The chance to earn while you learn, gaining an IT qualification alongside real-world experience.
• Opportunities to work both independently and as part of a busy, supportive team.
• Regular exposure to different aspects of IT, helping you shape your future career.