IT Field Technician

Job Description:

Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis.

You will be based in the Coventry area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers.

You'll be the bridge between tech issues and business success - making a tangible difference for customers!

Location: Coventry / West Mids region (on-site visits + remote reporting)
Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided)
Company Van: Van provided
Hours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends)

Salary & Benefits: Salary will be £24,200 plus £2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.

What You'll Do:

• Visit customer sites to diagnose & resolve EPOS, network, and business system issues
• Capture photographic evidence and compile clear, actionable reports
• Coordinate fixes - liaise with management, IT providers & third parties
• Mediate IT solutions between franchisees, service desks, and IT contractors
• Ensure accurate stock tracking & report completion for smooth operations
• Keep stakeholders informed & updated at all times

What we're looking for:

• Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
• Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.
• High degree of flexibility in terms of hours of work and location.
• High level of health, safety and environmental compliance
• Full clean driving license.
• Clean DBS required.