IT Helpdesk Technician

Job Description:

We are looking for an experienced and customer focused IT Helpdesk Technician to join our clients team and provide high quality technical support to both remote and office-based colleagues, based in Nottingham.

This is a varied, hands-on role supporting day-to-day IT operations across multiple sites, ensuring our users have the tools and support they need to work effectively.

Salary & Benefits:

• Salary up to £30,000/pa
• Benefits: Full Induction and training, Annual Bonus Scheme, 33 days holiday including bank holidays, Enhanced Contributory Company Pension, Private Medical Cover (including dependants with 50% company contributions), Life Assurance, Salary Sacrifice Scheme for Grocery Shops, plus much more!

Key Responsibilities:

• Provide IT support to remote and office based users, resolving daily technical issues and faults
• Support office and depot technology, including:

Printing and print services (office, depot, and home users)

Meeting room technology

LAN and general office infrastructure

• Manage the end-user hardware lifecycle, including:

Procurement and provisioning

Asset management and tracking

Replacement and secure disposal of equipment

• Configure, build, and ship IT hardware for new starters and to replace faulty devices
• Support user management processes, including joiners, movers, and leavers
• Manage desktop operating system lifecycles
• Provide support for Microsoft Office 365 and other core business applications
• Handle software provisioning and licence management
• Support mobile device management, as well as mobile and fixed voice services
• Assist with tracking hardware and software assets
• Helpdesk & Support Duties

Respond to IT Helpdesk tickets as part of the wider support team

Provide 1st line support, handling a range of user queries and issues

• Participate in a rota to provide helpdesk cover:

6:00am – 6:00pm between 1st March and 31st October

8:00am – 5:00pm between 1st November and 28th February

• Additional Requirements: Travel to other sites and depots as required to provide in-person IT support

Person Specification:

• Valid UK Driving Licence
• Experience supporting Windows 11, Windows Server, iOS, and Android. Working knowledge of Active Directory and Microsoft 365
• Ability to diagnose and resolve hardware faults
• Experience with asset management and multifactor authentication
• Understanding of cloud services and basic networking
• Keen interest in IT and technology, with prior experience in an IT environment
• At least 24 months’ experience in an IT helpdesk or support role preferred
• Confident user of the systems and technologies listed above