IT Support Engineer

Job Description:

IT Support Engineer NG11 - Kingston on Soar | £28,000 - £32,000 + Bonus + Benefits (own transport required)

Looking to take your IT career to the next level? If you've already got a year or two under your belt in first or second line support and want to work with smart technology in a company that actually appreciates your curiosity — this role is for you. 

This is your chance to join a specialist tech company as an IT Support Engineer that works in data archiving and forensic storage solutions. You'll be supporting real clients, building lab-based test environments, and learning directly from the leadership team.

What you'll be doing as the IT support Engineer:

• Supporting customers on the phone, via remote access, and occasionally on-site
• Logging, triaging and resolving 1st and 2nd line technical issues
• Configuring and testing storage devices, servers, and related hardware
• Assisting with proof-of-concept solutions and lab setups for new projects
• Working across platforms (Windows, macOS, Linux) and getting hands-on with backup and storage systems

What you'll need as the IT Support Engineer:

• 1-3 years' experience in a 1st or 2nd line IT support role
• Good working knowledge of desktop and server environments (Windows/macOS/Linux)
• Enthusiasm to learn - especially around storage, backup, and networking
• A UK driving licence (site visits happen now and then)
• Willingness to go through security vetting (police background check)

Nice to have (not dealbreakers):

• Basic networking (TCP/IP), scripting or PowerShell
• Familiarity with backup or storage systems (e.g. S3, HPe servers)
• Experience handling large files/media or interest in AV tech

What's in it for you as the IT Support Engineer

• £28,000 - £32,000 salary + annual bonus
• 30 days holiday plus bank holidays
• Monday to Friday, 9-5 with no weekends
• Company pension and other benefits
• Progression into more senior or specialist areas - with full support from the leadership team

A perfect next step if you're ready to move up, try something new, and make a difference in a small but growing team.

Apply now for a confidential chat about this IT Support Engineer role