IT Support Engineer

Job Description:

IT Support Engineer

An exciting opportunity for an experienced IT professional to join a forward-thinking technology company, providing internal systems support across the UK and US. This role would suit someone with solid 1st and 2nd line IT support experience who enjoys working across a wide variety of infrastructure, including servers, networks, cloud platforms, and mobile devices, within a process-driven environment.

Location: Lutterworth, Leicestershire – hybrid (minimum 2 days per week in the office, plus occasional travel to Bracknell and the US)

Salary: £30,000 – £40,000 per annum + benefits

Requirements for Internal Systems Support Engineer

• Extensive experience in a similar IT support position (1st/2nd line)
• Strong knowledge of Windows OS/server platforms, networking, VPNs, and mobile devices
• Exposure to Linux, OS X, virtualisation technologies (e.g. VMware), Azure/AWS, and backup solutions
• Familiarity with ITIL frameworks and process-driven support environments
• Excellent troubleshooting, communication, and documentation skills
• Ability to manage multiple cases, mentor junior staff, and work collaboratively within a team
• Degree in Computer Science, IT, Engineering, or equivalent commercial experience
• Microsoft certifications (MCP, MCSA, MCSE) highly desirable
• Full UK driving licence
• Due to nature of travel to the US you must be eligible to travel under the US Visa Waiver Program, or have a US passport (along with right to work in the UK)

Responsibilities for Internal Systems Support Engineer

• Provide 1st/2nd line IT support across the organisation via the internal service desk
• Assist with 3rd line issues and technical projects under guidance from senior staff
• Install, configure, and maintain IT hardware, software, and networks
• Manage incidents and service requests in line with SLAs
• Liaise with suppliers for IT equipment and services
• Contribute to and maintain the internal knowledge base
• Participate in rota-based working patterns covering extended support hours
• Join the on-call rota once fully trained
• Ensure compliance with internal documentation and process standards

What this role offers:

• Hybrid working with regular office collaboration and occasional international travel
• Broad technical exposure across infrastructure, networking, cloud, and security systems
• A supportive, process-driven environment with training, development, and certification opportunities

Applications

If you would like to apply for this Internal Systems Support Engineer role, please send your CV via the relevant links!

We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing (if this email address has been removed by the job-board, full contact details are readily available on our website).

Keywords – Internal Systems Support Engineer / IT Support Engineer / Infrastructure Engineer / Service Desk Analyst / Systems Administrator / Desktop Support Engineer / 2nd Line Support / 1st Line Support / Windows Server / Microsoft Azure / VMware / Linux / Networking / VPN / Cloud Support / ITIL / Office 365 / Active Directory / AWS / Backup Solutions / Computer Science / Information Technology / Engineering