IT Support Technician

Job Description:

IT Support Technician
Location Derby - Hybrid after training
Salary: Dependent on experience

Are you looking to grow your career in IT support? We're seeking a friendly and skilled IT Support Technician / 1st Line Support Engineer to join a busy support team, delivering excellent service across Office 365, Windows 10/11, Intune, Azure, hardware, and networks.

This role is perfect for someone with a customer-first mindset who enjoys problem-solving, troubleshooting, and providing clear, reassuring solutions to end users. From password resets to connectivity issues, you'll be the first point of contact and a trusted voice for IT support.

The role of IT Support Technician will involve:

• Respond to IT support requests via phone, email, and ticketing system.
• Diagnose and resolve issues across hardware, software, Office 365, Intune, Azure, and Windows 10/11.
• Escalate more complex incidents to 2nd Line Support where necessary.
• Accurately log incidents and resolutions using a ticketing system.
• Configure and set up new laptops, desktops, and mobile devices.
• Ensure data protection and IT security best practices are followed.

The ideal candidate for the IT Support role will have Skills & Experience:

• Experience in IT Support / Helpdesk / Service Desk / Technical Support.
• Strong knowledge of Office 365, Windows 10/11, Intune, Azure
• Familiarity with ticketing / incident management systems would be an advantage
• Excellent troubleshooting and communication skills.
• Ability to work independently and as part of a team.
• A proactive, customer-focused approach

Why apply?

• Work with a supportive IT team in a role where every day is different.
• Gain hands-on experience across a wide range of technologies.
• Build your career in IT support while helping users get the most out of their systems.

Apply today to start your career as an IT Support Technician / 1st Line Support Engineer and make a real difference in IT support.