Key Account Coordinator

Job Description:

We are recruiting for a Key Account Coordinator on a permanent basis.

You will be responsible for dealing with inbound and outbound calls from customers, suppliers and engineers.
You will be required to organise and facilitate exceptional customer service to our clients, allocating jobs to engineers and raising invoices as well as looking after key accounts reporting.

Main Activities \ Duties:

· Assisting with the organisation of all servicing & maintenance of our products and services

· You will be required to use the company management system to create jobs, allocate engineers and liaising with operational teams

· Responsible for raising Invoices and issuing all paperwork to customers

· You will be allocated key accounts and will be required to maintain all paperwork and communication

· You will be expected to communicate closely with both clients and the management team.

· Build customer relationships in order to fully understand their needs

Requirements and Qualifications:

· You will be determined, ambitious and willing to learn

· You must be good at multi-tasking and dealing with enquires via email and telephone

· You will be IT Literate and be capable of using a variety of different systems

· You should have excellent communication skills and be capable of providing quality and timely feedback on your service reports and findings to both the client and the office.

· You must be organised and able to follow processes

· An excellent telephone manner is key to this role

Candidates from a similar background will be highly considered.

Hours are Monday- Friday 8am- 4pm/ 9am- 5pm.