Key Account Manager - 4PL

Job Description:

Position: Key Account Manager (4PL) - Midlands (Hybrid: 3 Days WFH)

Salary: £60,000 + Excellent Benefits

Hours: Monday-Friday

4PL Technology-Driven Logistics Business

Are you a natural relationship-builder with a strong commercial mindset and a passion for 4PL logistics? This is an exciting opportunity to join a progressive, technology-led 4PL organisation in a pivotal Key Account Manager role-where you'll take ownership of strategic accounts, drive growth, and shape long-term, high-value customer partnerships.

If you're motivated by delivering exceptional customer success, influencing senior stakeholders, and contributing to operational excellence across complex supply chains, this role is made for you.

The Opportunity

As Key Account Manager, you will act as the key interface between your clients and the business, managing strategic 4PL accounts. You'll oversee end-to-end service delivery, ensuring clients receive integrated, efficient logistics solutions while driving growth and operational improvement.

Key Responsibilities

• Build and strengthen relationships with senior decision-makers in your assigned 4PL accounts.
• Develop and deliver Key Account Plans that drive growth, retention, and customer satisfaction.
• Monitor and manage your portfolio performance and sales pipeline.
• Lead customer reviews, addressing challenges and implementing improvement actions.
• Stay up to date on industry trends, market shifts, and technology developments to provide strategic insight.
• Maintain accurate CRM records and manage account documentation.
• Support resolution of critical invoicing issues and work closely with Finance on receivables.
• Identify additional business opportunities within your portfolio and beyond.

What You'll Bring

• Deep understanding of 4PL operations and technology solutions.
• 10+ years' experience in 3PL/4PL key account management, growing and retaining strategic accounts.
• Strong ability to create value for clients while balancing commercial objectives.
• Proven relationship-building and influencing skills at senior levels.
• Organised, structured, and results-driven with excellent project management abilities.
• Exceptional communication skills-clear, confident, and professional.
• Leadership qualities with the ability to motivate and support team success.

Package & Benefits

• £60,000 salary
• Hybrid working: 3 days from home
• 25 days holiday + bank holidays
• Private healthcare
• Monday-Friday (no weekends)
• Additional wellbeing and lifestyle benefits

Location

Midlands based - hybrid with travel to clients as required

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy.