Key Account Manager / Contract Manager - Logistics

Job Description:

Contract Manager - Logistics

Location: East Midlands OR Wiltshire with UK travel 

Package: Competitive salary + car allowance, benefits, non-contractual bonus

Are you passionate about delivering best-in-class logistics solutions and exceeding customer expectations?  As a result of part of its continued growth journey, this multiple award-winning business - known for its commitment to sustainability and with an industry-leading reputation - is now seeking a Contract Manager to join its established team of Contract Managers, following an internal promotion within the team. 

In this role, you'll partner closely with key existing customers, overseeing their account plans and developing customer relationships to deliver excellence in customer service, profitability, Health & Safety, continuous improvement and additional operational growth. You will:

• Champion Customer Value: Develop and oversee comprehensive account plans that ensure exceptional service, cost optimisation, and continuous improvement initiatives.
• Negotiate Win-Win Contracts: Lead negotiations to establish favourable terms and conditions that align with strategic objectives and ensure long-term profitability.
• Navigate the Contract Lifecycle: Oversee the entire contract journey, from drafting and review to performance monitoring and compliance.  Lead customer reviews, prepare and deliver reporting information packs.
• Foster Strategic Partnerships: Collaborate effectively with internal stakeholders across departments (operations, finance, IT, commercial, procurement) and key customer personnel to build strong, lasting relationships.
• Manage Costs: Analyse logistics costs, pricing structures and budget allocations to identify opportunities for cost reduction and optimisation.
• Deliver Continuous Improvement: Remain informed on industry trends, best practices, and regulatory changes to proactively identify opportunities for process improvement, automation and efficiency, driving operational excellence.

What we’re looking for:

• Proven experience in account / contract management within the transport, warehouse or distribution industry.
• Strong commercial skills and abilities; understanding of commercial models (open / closed book arrangements), contract law, negotiations and contract administration principles.
• Ideally – previous operations management experience (transport or warehouse).
• Strong negotiation, communication, and relationship-building skills.
• A keen analytical mind with a focus on cost optimization and profitability.
• Able to interpret complex contractual documents and financial data.
• Effective communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
• A passion for continuous improvement and exceeding expectations.
• Excellent organisational skills and the ability to manage multiple priorities effectively.
• Ideally – bachelor's degree in business administration, logistics, supply chain management or a related field.
• Knowledge of logistics and supply chain management concepts – transportation modes, inventory management, distribution networks
• Proficient in contract management software, ERP systems and MS Office suite

Benefits:

• Competitive salary and benefits package
• Career growth and development opportunities
• Dynamic and collaborative work environment
• Opportunity to make a significant impact in a growing logistics business

MVP Recruitment Solutions has been placing Supply Chain, Logistics and Distribution professionals for over 40 years.  For more information on what we do, or to view our current portfolio of vacancies, please visit our website.

MVP Recruitment Solutions acts as an employment agency for permanent recruitment. By applying for this position, your details will be submitted to MVP Recruitment Solutions and you accept our Privacy Policy, which can be found on our website.

We are proud to be an Equal Opportunities Employer.  

Please note that due to the volume of responses we’re currently receiving, only shortlisted candidates will be contacted. If you do not receive an update within 7–14 days, please consider your application unsuccessful on this occasion.