Key Holder

Job Description:

Job Advert: Key Holder – Hill View Community Centre

Salary £6,349.20 based on 10hrs per week - (full time equivalent of £23,809.50 for a 37.5hr week)

MTVH is pleased to announce a vacancy for the position of Key Holder at Hill View Community Centre, located at Ransom Road, St Ann’s, Nottingham NG3 3JL.

This role is central to the effective running of Hill View Community Centre. Reporting to the Regional Community Coordinator, the Key Holder will support the day-to-day operations of the centre, ensuring it remains a safe, welcoming, and well-maintained space for residents and community groups.

Who We’re Looking For

MTVH welcomes applications who:

• Have a flexible approach to work and are available Monday to Sunday, 9am to 9pm (as required).
• Are interested in being part of a thriving community.
• Can work independently and maintain high performance standards.
• Are reliable, proactive, and able to problem-solve effectively.
• Will deliver excellent customer service to all users of the centre.

Duties Include but not exclusive:

• Opening and closing Hill View Community Centre when required.
• Preparing the premises for hirers or event organisers, including setting up and storing tables and chairs before and after events.
• Ensuring facilities are well-maintained, clean, and ready for use by maintaining a safe and secure environment. This includes light cleaning tasks, rubbish disposal, and monitoring heating, water, and air circulation systems.
• Reporting repairs and maintenance issues promptly
• Providing access to contractors when required and supporting their work on-site.
• Acting as the first point of contact for residents and visitors, offering friendly, helpful support and clear information.
• Supporting daily operations to ensure the centre delivers a positive experience for all users.
• Assisting with bookings and general upkeep, contributing to the smooth running of the centre.
• Monitoring health and safety, including building systems, and escalating issues as needed.
• Supporting community activities by playing an active role in enabling and assisting the delivery of events, programmes, and initiatives held at the centre.
• Completing checklists with hirers when locking up, identifying any issues and reporting concerns to the Regional Community Coordinator.
• Inducting new hirers, explaining fire safety procedures, location of facilities, and usage guidelines, including how to report accidents and near misses.
• Conducting regular checks of all areas to ensure cleanliness while the premises is in use.
• Ensuring the centre is stocked with essential supplies (e.g. cleaning products, hand towels) and reporting shortages to the manager.
• Monitoring fridge/freezer contents and temperatures to maintain hygiene and safety standards.
• Ensuring users sign the Service Users Agreement and adhere to its guidelines.
• Monitoring attendance for MTVH-led activities.
• Updating internal and external notice boards with relevant and timely information.
• Actively promoting Hill View Community Centre to residents, community groups, and the wider public to increase engagement and usage.
• Undertaking training as identified to enhance skills and support the role effectively.
• Working collaboratively with MTVH staff and resident volunteers to maintain a positive and cohesive environment.

To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years.

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

For a full breakdown of company benefits, please see the attached Benefits Digital Booklet:   (url removed)>