Logistics Administrator

Job Description:

Job Title: Logistics Administrator
Location: Bingham, Nottinghamshire

About Us:
We are a family-owned eCommerce business based in Bingham, Nottinghamshire. Supplying industrial, safety, and commercial equipment to a wide range of clients, we pride ourselves on excellent service and strong customer relationships. 

About the Role

We are looking for a proactive and organised Logistics Administrator to join our busy logistics team. This is an excellent opportunity for someone with strong attention to detail and great communication skills to play a key role in ensuring the smooth running of our order fulfilment and delivery operations.

This role will involve working on Sundays with a day off in the week.

Key Responsibilities

• Book out customer orders and deliveries with couriers and transport providers.

• Liaise with couriers to track shipments, resolve delivery issues, and ensure timely dispatch of orders.

• Assist with processing and coordinating returns, collections, and courier claims.

• Communicate with customers and help resolve after sales issues relating to their orders.

• Maintain accurate records of all deliveries, collections, and correspondence.

• Support the Logistics Manager with administrative and operational tasks as required.

• Draft commercial invoices and customs paperwork.

• Communicate effectively with internal teams (sales, warehouse, customer service) to ensure smooth logistics processes.

About You

• Previous experience in a logistics, transport, or administration role preferred.

• Previous experience of dealing with couriers and resolving customer queries.

• Confident in operating phone systems (experience with CISCO phones advantageous).

• Strong organisational skills with excellent attention to detail.

• Confident communicator with good telephone and email etiquette.

• Ability to prioritise workload and work to deadlines.

• Good IT skills, particularly with Google Drive and/or logistics systems.

• A positive, can-do attitude and willingness to support the wider team.

What We Offer:

• Competitive salary (£26,000 – £28,000 per annum)

• 33 days holiday (including bank holidays)

• Free on-site gym for all staff

• Free on-site parking

• A supportive, family-run environment where your contribution makes a real impact.