Mortgage Administrator Supervisor - must have exp

Job Description:

📍 Leicester / Ipswich / Turvey (multi-site role)

Are you an experienced administrator with a passion for leadership and delivering outstanding customer service? We're looking for an Administration Supervisor to support the day-to-day running of a busy mortgage and protection administration team.

This is a fantastic opportunity to step into a leadership role where you'll play a key part in driving performance, developing people, and ensuring a smooth customer journey from application through to completion.

You'll support the Administration Team Manager in leading a team of Case Handlers, ensuring applications progress efficiently while maintaining exceptional service standards.

Key responsibilities include:

• Managing and motivating a team to achieve performance targets and SLAs
• Supporting mortgage and protection cases from submission through to completion
• Communicating effectively with advisers, customers, lenders, solicitors, and other stakeholders
• Ensuring all documentation is accurate, complete, and submitted on time
• Monitoring case progress and keeping stakeholders informed
• Delivering coaching, feedback, and regular 1:1s to develop team members
• Maintaining compliance with regulatory requirements and data protection standards
• Contributing to a positive team culture and leading by example
• Deputising for the Administration Team Manager when required

Experience:

• Previous experience in an administrative leadership or supervisory role
• Background in financial services (mortgages and/or insurance preferred)
• Experience working with multiple stakeholders

Skills & Attributes:

• Strong leadership and team development skills
• Excellent communication and organisational abilities
• High attention to detail and a methodical approach
• Ability to prioritise and manage multiple workloads
• Customer-focused with a proactive, solution-oriented mindset
• Resilient, adaptable, and motivated to drive results
• High level of integrity and professionalism

• Opportunity to lead and shape a high-performing team
• Varied and fast-paced role with real impact on customer outcomes
• Supportive environment with opportunities for development
• Multi-site exposure across the business

• Travel between sites is required, including occasional overnight stays

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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