Motorcycle Progressor – Donington

Job Description:

Salary: £26,000 DOE

Location: SuperBike Factory; Donington

Employment Type: Permanent, Full time

Who We Are

SuperBike Factory is Europe’s largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK and has recently undergone a transformation from the ground up. New leadership, smarter systems and clearer ways of working mean we’re now leaner, sharper and fully focused on one thing: delivering straightforward, ride-ready bikes to more riders than ever before.

That transformation puts us in growth mode. Volumes are rising, demand is strong, and we’re building a team that can scale with it – people who want to work in a business that knows where it’s going and how it’s going to get there. If you want to be part of a modern, data-driven, customer-focused motorbike retailer with momentum, ambition and real opportunity, there has never been a better time to join SuperBike Factory.

Overview

We have an exciting opportunity for a Motorcycle Progressor to join our rapidly growing team across our three UK sites. In this role you will ensure that motorcycles are prepared for collection, providing exceptional customer service, and maintaining high presentation standards. This role involves liaising with various departments to meet customer expectations throughout the motorcycle collection process, ensuring a seamless and satisfying experience.

What You’ll Be Doing Day-to-Day:

• Provide exceptional face-to-face customer service, ensuring that customers feel welcomed and valued during their visit
• Ensure that motorcycles have passed through the workshop and are ready for customer collection
• Manage direct interactions with customers, addressing any concerns and ensuring that all aspects meet their expectations upon collection
• Coordinate with sales and workshop departments to fulfil customer requirements effectively
• Conduct pre-collection inspections to identify and resolve any issues before the customer arrives
• Ensure that motorcycles are cleaned to a high standard and presented appropriately for collection
• Manage stock levels to ensure motorcycles for sale are effectively displayed in the showroom
• Accurately book bikes into the system and manage related documentation and records.
• Photograph motorcycles for online listings, ensuring high-quality images represent the bikes accurately

What We’re Looking For:

Essential:

GCSE English & Maths at Grade C or Grade 4 and above or equivalent

Previous experience in a customer service role demonstrating the ability to work under pressure

Proficient with CRM systems and Microsoft Office

Previous experience in valeting vehicles or motorcycles is preferred

Strong organisational skills with the ability to manage multiple priorities, alongside excellent verbal and written communication and interpersonal skills

Benefits:

Netflix Membership

Discounted Gym Membership

Group Life Assurance

Staff Discount on Bikes and accessories

Cycle to Work Scheme

Health & Wellbeing Support (mental health, fitness plans, nutrition advice, 24/7 doctor helpline)

Enhanced Maternity, Paternity, and Sickness Pay

Motorcycle Progressor / Motorcycle Progress Coordinator / Motorcycle Workflow Coordinator / Workshop Progress Officer / Vehicle Progress Coordinator / Customer Service

Sounds interesting? Apply today and take the next step in your motorcycle career with SuperBike Factory.

We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. On formal acceptance of employment for the above position at Superbike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes – Credit history – Criminal record/DBS check. NB. Employment credit searches will not affect your credit rating.