National Trunking Manager

Job Description:

An exciting new National Trunking Manager opportunity at DX!

All about you

You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Express provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.

Role summary:

To provide quality management for the DX Express network Trunking, to ensure all aspects of the operation are maintained in line with procedures and ensuring all internal and external Customer SLA’s/KPI’s are met, whilst maintaining strict controls on the direct costs and staffing levels. Being a strong leader working closely with all depot General Managers and Regional Directors to ensure on time hub performances at optimum cost and quality service to all depots

Key responsibilities

·Manage and control the day to day scheduling of all DXE Trunking.

• ·Build and develop the relationship between the hubs, and depots to drive efficiency and good practice throughout the network while improving SLA’s and trunk departure times.
• ·As senior manager for Health and Safety you will promote safe working with regular meetings and working closely with the Safety reps.
• ·To support the Director of Hubs and Trunking in the roll out of new products and processes
• ·To identifying and achieve efficiency savings and cost/productivity reviews
• ·To have a flexible approach towards shift patterns in order to be able to work between both AM and PM shifts as the operation requires
• ·To drive and improve multi skill training within the Hub transport team but also working closely with all depots
• ·Compliance with all security standards required surrounding Customer contracts.
• ·Deliver on time trunking
• ·Direct liaison point with Customers where required to ensure swift resolution to any queries.
• ·Undertake regular review of volume forecasts and amend resource planning as appropriate to stay in line with the CPI measures.
• ·Clear control measures in place to delivery and drive through KPI achievement.
• ·To encourage a positive working environment that delivers excellent service levels for the Customers and generates revenue for the business.
• ·Implement and maintain best operational practices through management of the SOP’s.
• ·Maintain network volume forecasting working with all depots.
• ·Have a proactive approach for planning peak operations working with all business stakeholders
• ·Maintain the transport and hub BCP working with GM Hub Operations.
• ·Manage and authorise timing changes for trunks through the network
• ·Great Customer service - every time

Essential criteria for this role

Experience of managing a budget in an environment where fluctuating volumes need to be forecast and responded to.

Experience of managing a team

Strong computer literacy

Great communicator

Ability to liaise and influence across functional heads

Ability/ experience in managing change

Previous experience in the Mail, Parcels or Distribution Industry in a Hub environment is essential

Additional information on this role

If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.

Benefits:

Competitive Rates of Pay

Company Funded Health Cash Plan

Holidays: 25 days increasing with length of service + bank holidays

Long Service Recognition scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme including 24/7 Virtual GP

DX Discounts Portal

Excellent opportunities for career progression and more!!

We look forward to hearing from you!