NDCOV

Job Description:

IT Support Technician

Coventry

We are supporting a growing Coventry-based organisation seeking an IT Support Technician to join their expanding IT team. 

This is a great opportunity for someone who enjoys helping others, has a passion for technology, and wants to build their skills in a supportive environment.

The Role

• Provide IT support to end users via phone, email, remote tools, and in person

• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals

• Diagnose and resolve hardware, software, OS, application, and connectivity issues

• Monitor and troubleshoot LAN/WAN and Wi-Fi

• Escalate complex issues and contribute to continuous IT improvements

Requirements

• Experience in an IT support or Helpdesk environment

• Knowledge of Windows, macOS, networking basics, and Microsoft Office

• Experience resolving common hardware and basic software issues

Key Attributes

• Clear communicator with technical and non-technical users

• Strong problem-solving skills and customer-focused mindset

• Team player, organised, and able to manage multiple tasks

• Motivated to learn and grow technically

If you’re looking to take the next step in your IT career with a welcoming and growing team in Coventry, we’d love to hear from you!