Omni Operations Manager - Live Bingo & Chat Stars

Job Description:

🎉 We're Hiring: Omni Operations Manager – Live Bingo 🎉

Location: You will be working between our Nottingham and our Derby Studios 
Contract Type: Full Time
Salary: Up to £45,000 per annum

Are you a passionate leader who thrives in a fast-paced, customer-focused environment? Do you love creating unforgettable experiences and inspiring teams to deliver excellence every day? If so, we’d love to hear from you!

We’re looking for an Omni Operations Manager – Live Bingo to join our customer operations team. Reporting into the Head of Omni Operations – Live Bingo & Chat Stars, you’ll play a key role in delivering our Live Bingo experience across both online and retail channels.

In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote  access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards – Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 5 weeks Annual Leave plus Public Holidays
• Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme
• Life Assurance
• Pension Scheme

What You’ll Be Doing:

• Leading the Live Bingo team to deliver outstanding customer service and unforgettable experiences.
• Driving the Live Bingo strategy and ensuring consistent delivery of brand values and standards.
• Managing bingo features, promotions, and chat games to maximise engagement and performance.
• Collaborating with product and marketing teams to grow customer engagement and KPI metrics.
• Overseeing staffing, rotas, and live hosting schedules to ensure seamless operations.
• Coaching, developing, and supporting your team through regular feedback and performance reviews.
• Recruiting and onboarding new Live Hosts and Chat Hosts, ensuring full training and development.
• Championing a culture of exceptional service and safer gambling across all channels.
• Managing HR matters and leading regular team meetings to share updates and drive performance.
• Planning and executing Live Bingo social media activity and recognising WOW moments.

What You’ll Bring:

• Proven experience managing teams in customer-facing roles, ideally in bingo, leisure, hospitality, or retail.
• Experience in gaming environments and a strong understanding of customer service KPIs.
• A passion for coaching and developing others to reach their full potential.
• Strong communication skills and a flair for creative problem-solving.
• Ability to work flexibly across varied hours (between 8am–1am) to meet customer needs.
• A proactive, self-motivated approach with a keen eye for detail and innovation.
• Confidence in using Microsoft packages and analysing data to drive decisions.

Ready to bring the buzz to Live Bingo?
Apply now and be part of something unforgettable.

#BB1