Operational Support Officer

Job Description:

Operational Support Officer
Care and Rehabilitation Services
HMP Rye Hill, Rugby, CV23 8SZ
Salary: £26,193.00 per annum
Permanent, Full Time (39 hours per week)
Benefits:  Company Pension, free on-site parking, on-site canteen, ongoing training and development and access to High Street Shop discounts. 

Within Care and Rehabilitation Services, the philosophy of our prisons is to rehabilitate offenders and equip them to re-integrate into mainstream society on release. We seek to normalise prison conditions as far as possible to reflect life in the outside community. Our aim is to create an environment in which staff and prisoners feel safe and causes of prison stress are minimised. Central to our philosophy is the relationship between staff and prisoners. Our training and operational practices emphasise the need to treat prisoners with dignity and respect and staff build positive and supportive relationships with the prisoners in their care.  

HMP Rye Hill is a category 'B' training prison situated in the village of Willoughby, near Rugby in Warwickshire, holding approximately 664 sentenced male adults. 

HMP Rye Hill is now looking for full-time Operational Support Officers to join the Security Team. 

Some of the key responsibilities in this Operational Support Officer role include:

• Search vehicles, occupants of vehicles, visitors and their property on access or egress through the prison lock, using technical aids, to ensure the security of the Prison is maintained.
• Participate with ‘Internal’ and ‘External’ vehicle escorts and patrols where necessary, wearing the correct high visibility PPE, ensuring compliance with contractual requirements.
• Monitor and operate CCTV Cameras (including Visits CCTV), and radio network in line with relevant procedures to maintain Prison Security.
• Issue keys, tallies and radios to authorised personnel and ensure security keys are not removed from the Prison, reporting all discrepancies immediately to the Duty Manager.
• To complete the correct gate logs for issuing loan keys, radios and key boxes.
• Answer and screen ‘Internal’ and ‘External’ telephone calls, to ensure they are identified before being directed to the correct point of contact or ‘Messages’ are taken and passed on to the appropriate person for action or response.
• Ensure all authorised visitors are entered onto the CMS system and issued with a valid pass before they enter the Prison and ensure all tool check lists are completed for contractors’ equipment entering and exiting the Prison, maintaining Prison Security.
• Monitor and respond to situations as they arise using the appropriate equipment to ensure that situations are dealt with promptly and the appropriate action/response is taken.
• Co-ordinate, control and monitor the movement of staff, prisoners and visitors around the establishment to ensure they arrive at the correct destination safely and securely, in a timely and efficient manner.
• Maintain security in the Visitors Centre, ensuring that the building is searched and locked at the end of each session, reporting any unusual occurrence to the Duty Manager. (Day Duties only).

It’s key that you are flexible and adaptable to deal with ever-changing scenarios within the prison and you will be supported by an enthusiastic and committed team at HMP Rye Hill. 

You will be able to communicate effectively, be observant and have strong resilience. 

If you join us, you can be sure that you’ll find a secure, friendly and professional working environment and be given all the support, training and encouragement you need to build and develop a successful career with us. 

Equality and Diversity is an important part of Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process 

Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals. 

Please note that these vacancies are subject to a 10-year checkable history and the strict vetting standards set by the business and the Secretary of State for the Home Office and are exempt from the Rehabilitation of Offenders Act.  

You must be eligible to work in the UK, and you will need to provide full details of your employment and education history for the last 10 years as part of the security screening process for this role.

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