Operational Trainer

Job Description:

Join our Commercial Enterprise Unit as our new Operational Trainer and play a pivotal role in shaping market‑leading training programmes. Working alongside our Operations Manager, you’ll design, build and deliver training that empowers our teams to provide consistently high‑quality service and expert technical advice to clients. If you’re an insurance professional who is driven to raise the bar of excellence, we’d love to hear from you!
 
 What you’ll be doing:

• Design, deliver and record product, system, process, regulatory and technical training, ensuring quality and compliance with PIB Group standards.
• Lead new joiner induction and partner with managers to identify competency gaps, set development plans and define “what good looks like.”
• Act as a role model for Learning and Development by analysing needs, delivering effective learning, and driving improvements in efficiency, quality and performance.

 
What we’re looking for:

• Substantial experience within Commercial Insurance, use of Acturis and knowledge of FCA requirements is essential for this role.
• Proven ability to plan and implement high quality and effective training plans/programs.
• A naturally charismatic, driven team player who is passionate about their role, strives for continuous improvement and embraces change.

 
What You’ll Get:

• A competitive salary and benefits package
• A flexible hybrid working pattern
• An excellent development opportunity within insurance, outside of the standard Account Handler/Executive roles.
• Opportunities for regular travel to different office locations across the Group.

 
Why PIB Group?
PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.

We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.

We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!
 
Inclusion & Accessibility
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
 
If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to us.
 
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REF-224 654