Operations Administrator

Job Description:

Operations Administrator
Location: Coventry, CV2 2SZ
Salary: £26,218.58 per annum
Hours: Monday - Friday, 8am - 4.30pm
Contract: Permanent, Full Time
 
The role of Administration Assistant involves supporting the depot team by managing branch administration tasks and ensuring exceptional customer service. Reporting to the Operations Supervisor, you will handle daily and weekly duties, including inputting orders and contracts into the computer system, completing company paperwork accurately, and processing route clear-downs. Key responsibilities also include liaising with staff and customers, building effective relationships with the Sales, Transport, and Warehouse teams, and maintaining proactive communication with SCOs. Prompt responses to email and phone requests are also essential. 

Key Responsibilities: 

Work as a member of the depot team, undertaking delegated tasks and responsibilities in line with service needs and operational requirements 
Liaise swiftly and effectively with other staff members and customers to meet customer requirements 
Input incoming orders and contracts into the relevant computer system 
Complete company paperwork accurately and promptly in line with company procedures and process route clear-downs efficiently 
Build effective and close working relationships with the Sales, Transport, and Warehouse teams 
Ensure proactive communication with SCOs throughout the working day 
Respond promptly to email and phone requests 

About You: 
Good communication skills, both written and verbal 
Excellent telephone manner 
Ability to apply the principles of customer care 
Highly competent in standard software packages and willing to learn new ones 
Ability to prioritise your own workload 
Ability to maintain confidentiality and discretion at all times 
Previous experience in a fast-paced, customer-focused environment 
Ability to work under pressure, showing flexibility when required

Some of our benefits include: 
Annual Leave – 25 days + bank holidays
Life Assurance – 2x basic annual salary
Bereavement Counselling – Support during difficult times
Free Onsite Parking
Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

Restore Commitment to Disability Confidence 
We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.
As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.