Operations Manager

Job Description:

Operations Manager

Salary: £30,000 basic + £2,000 bonus (renewals KPI)
Location: Leicester, East Midlands (UK-wide travel)
Job Type: Permanent, Full-time

Overview:
We’re recruiting an Operations Manager to run end-to-end delivery of mobile pool services for schools across the UK. You’ll take ownership from contract handover through to site sign-off - scheduling crews, managing H&S/RAMS, coordinating kit/vehicles, and ensuring compliant, on-time delivery across multiple locations.

Key Responsibilities:

• Manage end-to-end service delivery from handover to completion and sign-off
• Build, roster and lead field teams (marquee build crews, swim teachers, lifeguards)
• Plan routes, schedules and site logistics across multi-site operations
• Own Health & Safety compliance: RAMS, risk assessments, site audits, toolbox talks
• Coordinate suppliers, equipment, vehicles and site readiness
• Resolve on-site issues quickly; maintain proactive client communication
• Track KPIs and produce regular operational performance reports
• Drive continuous improvement across processes and logistics

Candidate Profile:

• Proven experience in operations/logistics/service delivery (multi-site preferred)
• Strong people leadership and recruiting field teams
• Excellent scheduling, organisation and problem-solving skills
• Confident stakeholder and client communication
• Solid knowledge of H&S, RAMS and quality standards
• Full UK driving licence; flexibility for UK travel and occasional early starts

Desirable:

• Background in leisure, events, facilities management, education or seasonal field ops
• Understanding of safeguarding, pool operations or lifeguard staffing

Salary & Benefits:

• £30,000 base + £2,000 bonus (renewals KPI)
• Mileage and expenses for UK travel
• Training and progression as the operation scales