Operations Manager

Job Description:

ROLE: Operations Manager

LOCATION: Wellingborough

HOURS OF WORK:  Days

BASIC SALARY:  £50K per annum  

BENEFITS: 25 - 30 days holiday (service related) life assurance; a group personal pension plan; income protection; flexible working hours, potential for global travel.

The Operations Manager is responsible for the end-to-end coordination of production, service, logistics and operational delivery, ensuring customer commitments are met on time, to quality and within margin expectations. This is a hands-on leadership role requiring a strong engineering background, sound production management experience and growing commercial awareness. The role acts as the link between engineering, production, sales and the customer, ensuring what is sold can be delivered profitably and reliably.

Your responsibilities as an Operations Manager:

• Own and improve end-to-end delivery performance from order acceptance through to shipment, installation, commissioning and service
• Lead integrated planning across sales, engineering, production, service and buying, ensuring priorities, capacity and risks are visible  
• Act as escalation point for delivery issues, ensuring early communication and mitigation
• Manage and support team leaders responsible for: Mechanical production and assembly, Electrical build, calibration and commissioning, Global service and technical support &Logistics and order fulfilment
• Ensure production, calibration and service activities follow agreed processes and quality standards
• Ensure clear logging and escalation of design, production, supplier or parts defects
• Achieve financial objectives through operational decision-making
• Reduce avoidable cost leakage through improved planning, sourcing feedback, internal manufacture versus subcontract decisions and service charging clarity
• Work closely with Sales, Buyer and Engineering teams to ensure commercially sound decisions • Report on financial performance against budget
• Act as a senior operational contact for key customers, supporting confidence in delivery and service 
• Support development of service offerings, training, upgrades and after-market opportunities
• Contribute operational and technical input into marketing materials, product positioning and business development activity
• Lead, coach and develop team leaders, improving planning discipline, accountability and confidence
• Encourage a commercially aware, customer-focused culture across production and service teams
• Support skills development, training records and succession planning

To be successful as an Operations Manager you will have:

Essential

• Willingness to challenge constructively and improve ways of working
• Engineering background (mechanical and/or electrical)
• Proven experience in production or operations management 
• Experience leading technical or production teams 
• Strong planning, coordination and problem-solving skills
• Commercial awareness 
• Confident communicator with internal teams and customers
• Comfortable working in a low-volume, high-value manufacturing environment

Desirable

• Experience in test equipment, machinery or capital equipment
• Exposure to service, commissioning or calibration activities
• Previous customer facing or account support experience
• Involvement in business development or product marketing 
• Knowledge of CE/UKCA or regulated machinery environments
• Experience managing subcontract manufacture

If you have the relevant experience our client is looking for in this Operations Manager role, we would like to hear from you. Upload your CV online or send an email requesting a call for more information.

Tandem Recruitment is an employment consultancy working on behalf of our client.