Operations Supervisor

Job Description:

Location: Leicestershire
Salary: £35,000–£38,000
Sector: Construction / Materials Testing
Reports to: Operations Manager
Team Size: Supervising field technicians & lab support teams (size varies by region)


About the Role

We’re looking for an experienced and proactive Operations Supervisor to help coordinate day-to-day activity across a busy materials testing operation.

You’ll be at the centre of a fast-paced environment, ensuring field teams attend jobs with the right equipment, testing is completed to required standards, and client deadlines are met.

This is a hands-on role where strong communication, people leadership, and the ability to solve problems on the fly are essential.

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We welcome and encourage applications from veterans and those transitioning from the Armed Forces.


Key Responsibilities
 

• Lead, support, and develop a team of field technicians and operational staff.

• Plan daily/weekly workload and allocate resources effectively.

• Provide guidance, coaching, and on-the-job support to ensure consistent performance.

• Support new starter onboarding and training requirements.

• Schedule and coordinate site-based testing jobs across multiple locations.

• Ensure teams arrive on site with correct kit, calibrated equipment, and job documentation.

• Monitor work progress throughout the day, reallocating resources as needed.

• Maintain strong communication between field teams, the lab, and management.

• Ensure all testing is carried out accurately and in line with UKAS-accredited methods.

• Maintain high levels of operational quality and address non-conformance issues promptly.

• Uphold health & safety standards across all operational activity.

• Support audit preparation and continuous compliance requirements.

• Ensure client expectations and contract requirements are met.

• Escalate issues promptly and help implement corrective actions where needed.

• Provide daily/weekly operational updates to the Operations Manager and other stakeholders.

• Identify inefficiencies, bottlenecks, or repeat issues within daily operations.

• Recommend improvements to workflow, scheduling, and team processes.

• Assist in implementing new operational systems, reporting tools, or process changes.

• Proven experience supervising or leading teams in an operational environment (construction preferred but any industry is fine).

• Strong organisational and scheduling skills with the ability to manage multiple jobs simultaneously.

• Practical mindset and comfortable problem-solving in fast-changing situations.

• Excellent communication skills, able to liaise confidently with field teams, labs, clients and senior management.

• Experience working to high compliance or quality standards (UKAS or similar desirable, not essential).

• Full UK driving licence.

We would love to hear from people who are:

• Calm under pressure and able to make quick, effective decisions.

• Natural leaders who can motivate and support others.

• Detail-conscious with a strong focus on quality and accuracy.

• Reliable, resilient, and committed to getting the job done.

• Join a respected and growing organisation with high operational standards.

• Opportunities to develop into senior supervisory or management roles as the business expands.

• Be part of a tight-knit team where your leadership has a direct impact on delivery and client satisfaction.