Parts Advisor

Job Description:

Brook Street is proud to be recruiting on behalf of our prestigious client based in Nottingham, who are one of the UK's largest and most respected independent accident repair groups in the region.

The package:

• Full time Perm position
• Monday to Friday (This is a fully office-based role)
• Location: Nottingham NG8
• Hours: 8:00am- 5:00pm (40 hours a week)
• Salary on offer: £27,500 per annum
• Bonus opportunities
• 25 days holidays plus bank holidays
• Excellent benefit package
• Ongoing training and career development opportunities

About the Role

As the parts adviser you will provide an efficient and professional parts service to both internal and external customers, ensuring the correct parts are supplied promptly while maintaining high levels of customer satisfaction. The Parts Advisor will play a key role in supporting the workshop, managing stock, and contributing to the overall success of the business.

Your responsibilities will include:

• Assist customers and workshop staff with parts enquiries (in person, phone, or email)
• Identify correct parts using electronic catalogues and systems
• Provide quotations, pricing, and availability of parts
• Process orders, invoices, payments, and receipts
• Maintain stock levels, order new parts, and conduct stock checks
• Receive, unpack, and store deliveries correctly
• Keep accurate records of parts transactions and inventory
• Ensure the parts department is clean, organised, and efficient
• Liaise with suppliers and internal departments to ensure smooth operations

Please note: Full training is provided on this job!

What We're Looking For

We are seeking candidates who:

• Have excellent customer service and communication skills
• Are organised, adaptable and proactive
• Enjoy working as part of a team
• Have a positive, "can-do" attitude
• Are flexible, reliable and happy to get stuck in
• Enjoy building rapport with customers and colleagues
• Experience in customer service, call centre, or automotive environments would be beneficial but is not essential.

If you are passionate about customer service and would like to join a growing, supportive and well-established business, we would love to hear from you.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.