Passenger Assistant

Job Description:

Passenger Assistant
Salary: £15.66 per hour (Umbrella)
Location: Nottingham
Client: Nottinghamshire County Council
Contract Type: Temporary
Hours: 20 hours per week, split shift Monday to Friday (7:30am – 9:30am & 14:30pm – 16:30pm)
About the Role
We require compassionate and reliable Passenger Assistants to support children and young people with Special Educational Needs and Disabilities (SEND) on their school or college journeys. Passenger Assistants play a vital role in ensuring the safety, dignity, and wellbeing of passengers. This includes assisting with boarding and disembarking, attending to physical and medical needs, and supporting drivers in delivering a high-quality transport service. Routes may change at short notice, and while many routes offer pick-up and drop-off at the Assistant’s home, some may require travel to a pick-up point.


Key Responsibilities

• Ensure the safety and wellbeing of SEND children and young adults during transport.
• Support safe handover to schools, parents, or responsible adults.
• Assist with personal, physical, and medical needs, including the administration of medication (e.g., EpiPens, Buccal Midazolam).
• Help drivers operate doors, ramps, lifts, and ensure correct use of seatbelts/restraints.
• Provide emotional support, especially in high-needs or challenging cases, using Team-Teach de-escalation techniques when needed.
• Monitor vehicle conditions and report any concerns to the Transport Office.
• Maintain confidentiality of sensitive medical and personal information.
• Communicate clearly and professionally with children, parents, drivers, and school staff.
• Participate in all mandatory training provided by the Council.

 
Experience & Knowledge

• Experience caring for children or adults, especially those with disabilities.
• Experience providing support in a personal or professional setting.
• Understanding of safeguarding, health and safety, and working within regulations.
• Willingness to undertake a medical screening appropriate to the role.
• Willingness to complete training in First Aid, Manual Handling, and SEND awareness.
• Flexibility regarding hours, vehicle types, and route changes.
• Enhanced DBS and barred list check (Children & Adults category).
• Previous work in SEND, care, or educational transport.
• Experience administering emergency medication.
• Familiarity with basic monitoring/reporting processes related to service quality.

 
Skills & Competencies

• Clear and compassionate communication with children and adults.
• Sensitivity to a wide range of physical and learning disabilities.
• Patience and consistency to support children with complex needs.
• Ability to remain calm in medical or behavioural incidents.
• Respectful, supportive, and professional behaviour at all times.
• Positive attitude, adaptability, and team spirit.

If you are interested in the role and would like to contact me for further information on the role you can contact myself on the details below. 
At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.

To apply for this role, or to refer someone else, then please do not hesitate to contact Jack at Service Care Solutions on (phone number removed) or email on (url removed)