Pensions Assistant

Job Description:

Our public sector client are looking for a Pensions Assistant to join them on a temporary basis.

Location – Glenfield

Job Purpose

• Administer the Local Government Pension Scheme (LGPS).
• Maintain accurate pension records and support benefit calculations and payments.
• Manage workflows and caseloads to meet deadlines and KPIs.

Key Responsibilities

• Handle member enquiries (phone, email, in person), including helpdesk and payroll queries.
• Maintain and update pension records (e.g. addresses, transfers, life certificates).
• Process benefits including preserved benefits, refunds, APCs, and transfers (CETVs).
• Carry out record amalgamations (aggregations and concurrents).
• Manage workflow systems, scanning, indexing, and document control.
• Process monthly data (starters, leavers, pension returns) and year-end work.
• Liaise with employers, payroll providers, and pension stakeholders.
• Support onboarding of employers and iConnect processes.
• Process death notifications and related pension actions.
• Undertake general administrative and office duties.

Experience

• Experience in pensions, finance, or a related administrative role.
• Use of Microsoft Office and pension administration systems.

Knowledge

• Office procedures, customer service, and data confidentiality.

Skills & Competencies

• High numerical accuracy and attention to detail
• Strong written and verbal communication
• Good organisation and ability to prioritise workload
• Ability to understand and apply pension regulations