Polish Speaking Customer Service Agent

Job Description:

Polish Speaking Customer Service Agent
£24,000 / £12.73ph
Nottingham (hybrid - 2 days in the office)
Hours: Monday to Friday 8 am - 4 pm or 9 am - 5 pm

12-month fixed-term contract

We are looking for a Polish speaking Customer Service Agent to proactively deliver excellent service to our customers. You will respond to customer enquiries, provide accurate information about products, and manage customer orders.

What will the role involve?

• Processing orders & entering details into the eCommerce system
• Responding to customer enquiries through email and phone
• Supporting with delivery queries, also processing returns and refunds
• Addressing complaints, concerns, and questions promptly and professionally
• Liaising with couriers
• Authorising credit notes
• Producing correspondence and confirmation via email
• Demonstrating and developing knowledge of product lines
• Other administrative or customer service tasks to support the wider teams

Who are we looking for?

• Fully fluent in Polish and English
• Previous customer service experience
• Computer literate

What's in it for you?

• Supportive and diverse company culture
• Hybrid working - 2 days in the Nottingham office
• Casual dress code
• Experience gained in a global company
• The contract is fixed for 12 months