Product Support Technician

Job Description:

1st Line Support

Nottingham

Passionate about delivering exceptional technical support and ensuring a seamless user experience? We’re working with a leading organisation seeking a Product Support Technician to join their team and provide first-class assistance to end-users.

In this role, you’ll be the go-to person for diagnosing and resolving technical issues, managing support tickets, and collaborating with specialists to tackle complex challenges. 

What you’ll be doing:

• Deliver 1st and 2nd line technical support across AV/IT systems.
• Build, configure, and test media hardware.
• Manage and schedule content using CMS platforms.
• Maintain asset registers for digital hardware.
• Monitor and respond to help desk tickets promptly.
• Communicate effectively with clients, suppliers, and internal teams.
• Support on-site engineers and assist other business areas when needed.

What we’re looking for:

• Technology-related technical qualification.
• Strong IT skills and proficiency in MS Office Suite.
• Excellent problem-solving and organisational skills.
• Ability to work independently and as part of a team.
• Customer-focused mindset with great communication skills.

This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys learning new technologies. Weekend on-call work may be required on a rota basis.

Apply Now or reach out to Ellie at Orion Electrotech!

INDKA