Quality and Compliance Partner

Job Description:

Job Title:

Quality and Compliance Partner (Care & Support) Job Description

Reporting to:

Director of Governance and Regulatory Affairs

Accountable for:

Developing and implementing a quality framework that aims to ensure that:

• Horizon and its residential and supported accommodations services meet all relevant legal and regulatory obligations;
• operations colleagues have the tools to deliver excellent care and support to children and young people; and
• senior leaders have insight into each service’s compliance and performance and the collective performance of the division.

Purpose of role:

To work alongside the Director of Governance and Regulatory Affairs to develop and implement a quality framework for the residential and supported accommodation services.

Dimensions of the role:

The primary focus of this role will be the Group’s residential and supported accommodation services, where the postholder will act as subject-matter expert. The postholder will also be expected to maintain a high-level understanding of other aspects of the Group’s activities to provide cover for other team members as required.

The role will be home-based, with travel approximately 2-3 days per week to visit services and/or attend meetings.

Main areas of overall accountability:

• To undertake assessments, either remotely or on-site, of service quality
• To lead in the development of a quality framework for the Group’s residential care homes and supported accommodation services
• To support operational colleagues to develop policies, and to standardise processes, procedures and templates with the aim of providing operations colleagues with the tools to deliver consistently excellent care and support to the children and young people living in our residential and supported accommodation services
• To oversee and/or execute regulatory processes, liaising with operations colleagues and Ofsted as required
• To provide advice, guidance and constructive challenge to operational colleagues and support functions in matters relating to quality and regulatory compliance
• To collaborate with other support services, such as the People Team and Finance Team in furthering the quality, regulatory and compliance strategies within the division.
• To advise senior leaders on key areas of regulatory risk
• To monitor the sector’s regulatory landscape, notifying stakeholders of material changes and working with relevant colleagues to adapt policies, processes, procedures and templates accordingly
• To provide support to operations teams on the handling of complaints, liaising with the Group’s external public relations support where necessary
• To liaise with external legal advisers in respect of legal and regulatory matters
• To coordinate significant event and focus service calls, providing input from a quality and compliance perspective and acting as note-taker where required
• To coordinate and oversee liability claims relating to the Group’s residential homes and supported accommodation services
• To support the Director of Governance and Regulatory Affairs to embed the Group’s systems in residential homes and supported accommodations services
• To support the Director of Governance and Regulatory Affairs with any other tasks commensurate with the role

This is not an exhaustive list, and duties may be added and amended at any time to meet the needs of the business.

Requirements for the role:

• An excellent knowledge of The Children’s Homes (England) Regulations 2015, The Supported Accommodation Regulations 2023 and The Care Standards Act 2000 and associated regulations as applicable to Horizon
• Experience of assessing the quality of service-delivery in a residential care and/or supported accommodation context
• The ability to work with a range of subject matter experts to apply wider legal and regulatory requirements in a residential care or supported accommodation context
• Experience of making regulatory applications to Ofsted
• The ability to use data and other intelligence to identify risks and drive quality improvement
• Excellent communicator, verbal and written
• Excellent organisational skills, with an ability to track the progress of activities to their conclusion
• Ability to manage competing priorities
• Ability to build relationships with internal and external stakeholders
• Ability to maintain professional boundaries, ensuring that accountabilities remain clear
• Calm under pressure
• Driving licence, access to a car and willingness to drive for work purposes