Receptionist

Job Description:

Contract: Permanent 
Hours: 21–24 per week, 52 weeks 
Salary: £13,333.32 – £15,238.08 per annum 
Closing date: 3 April 2026 
 
Job Context 
 
Uppingham School is a leading coeducational boarding school with 830 pupils and c. 550 staff. Its business units support academic, pastoral, operational and administrative functions. 
 
Uppingham School Sports Centre (USSC), opened in 2010, is a dualuse facility serving pupils and 1,300 public members. It includes a 6court sports hall, 25m pool, 60station fitness studio (refurbished 2021), gymnasium, squash courts, dance studios, PE Department and hospitality suite. USSC employs c. 40 staff and is operated by Uppingham School Enterprises Ltd. 
 
Job Purpose 
 
To provide all visitors with a friendly, efficient and positive experience through excellent customer service, accurate bookings, cash reconciliation and general administration. 
 
Key Accountabilities 
 
General 

• Manage reception areas, direct visitors and respond to enquiries efficiently. 

 
Customer Service 

• Greet all visitors warmly. 
• Handle enquiries promptly. 
• Maintain thorough knowledge of all activities, offers and programmes. 
• Identify visitor needs and support staff in meeting them. 
• Promote the Sports Centre at all times. 

 
Sales 

• Encourage and promote memberships. 
• Pass on external booking enquiries to management. 
• Promote activity schemes, offers and retail items. 

 
Administration 

• Answer calls and record information. 
• Assist with social event organisation. 
• Monitor contractor/visitor signin. 
• Complete typing, filing, and general admin. 
• Perform cash reconciliation. 
• Process payments and update membership database. 
• Take messages and pass on appropriately. 
• Manage bookings, including fitness inductions. 
• Maintain tidy reception and complete rota/holiday forms. 

 
Qualifications, Skills & Personal Qualities 
 
Qualifications 

• Desirable: First Aid at Work. 

 
Skills & Experience 

• Customerfocused experience. 
• Previous administration experience. 
• Desirable: leisure industry experience, cash reconciliation, membership database software. 

 
Personal Qualities 

• Strong organisation and IT skills. 
• Good communication at all levels. 
• Good literacy and numeracy. 
• Experience in sales. 

 
Benefits 

• 28 days holiday (Bank Holidays included in salary). 
• Defined contribution pension (up to 10% employer match). 
• 50% contribution to private health scheme. 
• Free Westfield Healthcare. 
• Free Sports Centre membership (£25 joining fee). 
• Free staff lunches in term-time. 
• School fee discount (prorated for parttime). 
• Retail, gym, cinema, supermarket and restaurant discounts. 
• Cycle to Work scheme. 
• Employee Assistance Programme. 
• Occupational Health, annual flu jabs. 
• “Disability Confident” and “Mindful Employer” status. 
• Discounted nursery rates, staff performance tickets, and coffee shop discount. 

 
Safeguarding 
 
All roles require full screening under KCSiE, including an Enhanced DBS check. Safeguarding and pupil welfare will be explored at interview. 
 
Additional Information 
 
The vacancy may close early once sufficient applications are received. 
 
You may have experience in the following: Receptionist, Front of House Assistant, Customer Service Advisor, Administrator, Administrative Assistant, Leisure Receptionist, Gym Receptionist, Sports Centre Receptionist, Membership Advisor, Guest Services Assistant, Customer Experience Assistant, Business Support Assistant, Office Administrator, Facilities Receptionist, Concierge, Front Desk Assistant, Visitor Services Assistant. 
 
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