Rent Advisor

Job Description:

Rent Advisor  

Clifton  

£28,540 - £33,443 pro rata per annum  

17.5 hours per week  

Make a real difference in social housing 

Are you passionate about delivering great services and improving lives? Join us at NCHA and play a key role in ensuring our customers are charged the correct rent in line with legislation and standards. You’ll help us achieve our vision of More Homes, Great Services and Better Lives. 

What’s on offer 

We’re looking for two part-time Rents Advisors (17.5 hours each), we would also consider full-time (35 hours) for the right candidate. Working patterns can be negotiated to suit your lifestyle. 

What you’ll do 

• Set and audit rents, ensuring compliance with the Rent Standard. 

• Work closely with colleagues across Homes and Wellbeing to check new tenancy rents and service charges. 

• Maintain accurate data in our housing systems and produce rent breakdowns and notifications. 

• Support the Rents Team Leader with fair rent applications and appeals. 

• Collaborate with Development teams to set social rents for new properties. 

• Respond to customer queries about rents, always putting the customer first. 

What you’ll have 

• Knowledge of social housing issues and rent-setting regulations. 

• Strong numeracy skills and attention to detail. 

• Ability to manipulate data for audits using Microsoft Excel and other IT systems. 

• Great communication skills to work across teams and with customers. 

• A commitment to delivering high service standards and following processes. 

• Passion for making a positive difference and living our CLEAR values: Caring, Learning, Enthusiastic, Accountable, Resilient. 

What’s in It for You? 

This year NCHA was officially ranked as one of the UK’s best places to work by Great Place to Work UK, as well as being classed as one of the Best Workplaces for Wellbeing™, and the Best Workplaces for Women™ of 2024. Take a look at our working life, benefits, and values, to see why 77% of our colleagues say it is a great place to work. 

We offer excellent benefits including: 

• 35 hour working week as standard 

• Generous annual leave package with the ability to buy more (or sell) 

• A fabulous benefits package to support your own wellbeing including a healthcare cash plan, counselling and support helpline, support with bus and tram passes, shopping discounts and many more. 

Interviews will take place on Wednesday 10 December at our head office based in Clifton.  

Ready to make an impact? 

Apply now and help us deliver accurate, fair rents that support better lives.