Repairs and Maintenance Team Leader

Job Description:

Repairs and Maintenance Team Leader
Location: Council Offices, Southfield Road, Loughborough, LE11 2TX
Contract: 6+ Months          
Pay Rate: £ 16.70
Working Hours: 37 Working Hours Per Week
Reference: OR8166
  Responsibilities

• Support the Principal Officer in driving and developing services to achieve top quartile performance.
• Facilitate and supervise housing repairs and void maintenance services.
• Deliver high-quality customer standards through proactive tenant and leaseholder engagement.
• Identify, develop, and implement new business opportunities within repairs and maintenance.
• Lead, develop, and motivate the repairs and maintenance teams to meet time, cost, and quality targets.
• Ensure all employees focus on quality and customer service delivery.
• Provide equality in service delivery and manage the in-house repairs service.
• Resolve complaints about the repairs and maintenance service promptly and professionally.
• Act as a lead officer on safeguarding for the repairs and maintenance service.
• Ensure performance accountability and a commitment to delivering excellent customer-focused services.
• Contribute to the council’s out-of-hours call-out service.
• Develop and maintain a customer-focused culture, values, and reputation in all markets.
• Ensure effective budgetary management and control of resources.
• Support the development of repairs and maintenance strategies agreed upon by Residents, the Board, and Executive Management Team.
• Ensure compliance with legal, statutory, and relevant provisions affecting the council.
• Manage and control all expenditure within the defined budgets allocated to the Repairs & Voids Maintenance service.
• Ensure all specified maintenance work complies with current regulations and legislation.
• Deputize for the Principal Officer and cover for staff as necessary.
• Prepare comprehensive written reports following investigations and inspections.
• Support in enabling requirements such as waste management, transport, and vehicle management.

Person Specification

• Qualifications in Building Studies/Construction Management or equivalent level.
• Experience in delivering high-quality in-house repairs and maintenance services.
• Ability to create a vision for a service and operate strategically.
• Knowledge of the legal and statutory framework relating to repairs and maintenance services.
• Ability to lead, motivate, and develop teams.
• Excellent attention to detail and decision-making skills.
• Experience in managing safeguarding issues for both adults and children.
• Commercially astute with an understanding of commercial implications and risks.
• Proven ability to communicate effectively at all levels.
• Commitment to equal opportunities and the ability to apply this to all situations.

 
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