Resident Liaison Officer

Job Description:

We are seeking a highly organised and empathetic Resident Liaison Officer (RLO) to join our delivery team on a planned works programme involving kitchen and bathroom refurbishments, as well as window and door replacements across occupied social housing properties.

Key Responsibilities of the Resident Liaison Officer: 

• Build and maintain strong relationships with residents before, during, and after works

• Issue notices and letters to inform residents of planned works and timelines

• Coordinate resident appointments for surveys, access, installations, and snagging

• Manage and resolve tenant concerns or complaints promptly and professionally

• Work closely with site management, surveyors, and contractors to coordinate daily activities

• Maintain detailed records of resident engagement, feedback, and property-specific notes

• Support vulnerable tenants with tailored communication and arrangements

• Attend tenant meetings, open days, and drop-in sessions as required

The ideal Resident Liaison Officer will have: 

• Previous experience as a Resident Liaison Officer or in a tenant-facing role within social housing or construction

• Excellent verbal and written communication skills

• Strong organisational abilities and attention to detail

• Compassionate and patient approach, particularly with vulnerable tenants

• Ability to work effectively in a fast-paced, changing environment

• A full UK driving licence and access to a vehicle (preferred but not essential)

• Enhanced DBS (or willingness to obtain one)

The successful Resident Liaison Officer will receive: 

• Competitive and weekly pay

• Supportive team environment with a focus on community impact

• Ongoing training and professional development opportunities

• The opportunity to make a meaningful difference in people’s homes and lives

If interested in this Resident Liaison Officer role, please contact Holly on the details below.