Resident Liaison officer

Job Description:

Resident Liaison Officer - Leicester

Temp to perm contract

£19.05 Umbrella pay or £14.34 PAYE 

We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based around Leicester, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across Leicester and surrounding areas.

As Resident Liaison Officer you will be working on a retrofit refurbishment project, where you will be accountable for:

• Keep residents informed about project progress, communicating updates and any alterations to the schedule.
• Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties.
• Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project.
• Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead.
• Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality.

The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience:

• Exceptional communication, people skills and the ability to work collaboratively
• Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months
• Reliable, Good timekeeping and ability to work independently and as part of a team
• Ambitious, innovative, and self-motivated
• Ability to work as part of a team;
• Good computer skills and knowledge of Microsoft office
• Must have driving license and access to vehicle