Resident Liaison Officer

Job Description:

Start Date: May 2026
Project: Major Cladding Remediation (East Midlands & Northern Region)

You are the primary link between the site production team and the residents. On a cladding remediation project, your job is to manage the "human element" of the construction process.

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  Leading "Meet the Contractor" sessions and conducting individual household surveys before the scaffolding goes up.
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  Coordinating with residents to ensure work crews have the necessary access to balconies and external elevations.
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  Distributing weekly progress newsletters and managing the "Notice of Works" for noisy or intrusive phases.
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  Acting as the first point of contact for complaints, ensuring any site-related grievances are settled quickly and professionally.
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  Maintaining an accurate RLO tracker and resident contact logs for the Project Manager.

To hit the ground running this May, you'll need a specific mix of site experience and "people" skills:

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  Proven track record as an RLO, specifically within cladding, EWI, or major external refurbishments.
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  A basic understanding of the new safety regulations and how they impact resident communication.
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  Ability to use digital reporting tools and Microsoft Office to track resident interactions.
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  A valid UK driving license and your own transport to cover sites across the Leicester area and occasionally the wider region.
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  High-level conflict resolution skills and the ability to stay calm when dealing with frustrated residents.