Responsive Repairs Manager

Job Description:

We are seeking an experienced Responsive Repairs Manager to lead and oversee a busy Local Housing Authorities property services function on an interim basis. This is a hands-on role for someone passionate about delivering high-quality services to residents and improving operational performance.

About the Role

You will lead a team of regional surveyors and property officers, managing the delivery of responsive repairs, voids, and planned / cyclical works. You’ll ensure contracts, budgets, and service standards are met, and drive improvements in customer satisfaction, compliance, and value for money.

This is a great opportunity to step in as an interim leader and make an immediate impact in a supportive, values-driven organisation.

Key Responsibilities

• Lead and manage a regional property services team

• Oversee responsive repairs and voids services, ensuring high standards and timeliness

• Manage contractors, planned investment programmes, and budgets

• Implement process improvements and continuous service enhancements

• Ensure compliance with housing legislation, H&S regulations, and organisational policies

• Work closely with housing, finance, and leasehold teams

• Serve a diverse resident base, including vulnerable people with physical, learning, or mental health needs

About You

• Significant experience managing property services in social housing

• Expertise in responsive repairs, voids, and planned programmes

• Strong leadership and team development skills

• In-depth knowledge of housing, tenancy, leasehold, and H&S legislation

• Experience delivering service improvements, budgets, and contract management

• Comfortable working with vulnerable residents and multi-disciplinary teams

Additional Information

• Interim role – 3 months initially

• Hybrid 2/3 days in office

• DBS check required

• Flexible location with some regional travel

• Immediate start preferred

If you are a proactive, hands-on leader looking to make a tangible difference in property services, we would love to hear from you.