Roadfreight Customer Services

Job Description:

What You’ll Be Doing

You’ll be the main point of contact for some of our most valued clients, managing their shipments and building lasting relationships. Your responsibilities will include:

Roadfreight Operations

• Manage day-to-day operations of Roadfreight accounts.

• Act as the primary contact for key clients.

• Develop strong relationships and understand client needs deeply.

• Use your expertise to manage shipment flows and find effective solutions.

• Handle daily shipments, quotes, and queries.

Customer Service

• Deliver exceptional service with prompt responses and proactive communication.

• Understand individual customer requirements and tailor your approach.

• Input accurate information into internal systems and follow procedures.

Ownership & Responsibility

• Take full ownership of your workload and manage tasks independently.

• Show initiative and a desire to grow within the business.

• Learn from a knowledgeable and friendly team and contribute to continued success