Sales Administration & Customer Support

Job Description:

Sales Administration & Customer Support

Company: SEAC Ltd
Location: Wigston, Leicestershire
Job Type: Full-time
Reports to: UK Sales Manager

Company Overview

SEAC Ltd is a specialist UK manufacturer of high-quality fasteners and fixings, supplying both standard and bespoke components to a wide range of industrial customers. The company works closely with customers from initial enquiry through to delivery, even manufacturing to customer drawings and technical specifications. SEAC Ltd has built a strong reputation for technical knowledge, responsive service, and reliable delivery of engineered fastening solutions.

Role Overview

The Sales Administrator & Customer Support role is central to SEAC Ltd’s customer service and sales operation. The role combines sales administration, order management, and customer liaison, ensuring enquiries, quotations, and orders are handled efficiently and accurately. The successful candidate will be the key point of contact for customers, supporting the sales team while maintaining SEAC Ltd’s reputation for excellent service and high quality products.

Key Responsibilities

Sales Administration & Order Management

• Process sales orders accurately, ensuring all customer requirements are clearly communicated internally.
• Conduct outbound calls to existing and potential customers, promoting products, services and to strengthen relationships
• Liaise with operation, production, and logistics teams to confirm feasibility, materials, pricing, and lead times
• Maintain accurate sales records and customer information in SEAC Ltd’s CRM/ERP system – Profit4
• Monitor orders through production to delivery, proactively updating customers on status

Customer Support

• Act as the first point of contact for customer enquiries via email and phone
• Resolve customer queries promptly and professionally, providing technical support where required
• Support Sales management by maintaining strong relationships with existing customers
• Follow up on quotations, pending orders, and customer feedback to encourage repeat business
• Escalate complex technical or order issues to the appropriate internal teams

General Responsibilities

• Assist the sales management with reporting, forecasting, and pipeline management
• Contribute to continuous improvement of sales processes, administration, and customer service
• Ensure all work complies with company procedures, quality standards, and health & safety regulations
• Support marketing or promotional activity where necessary (e.g., product datasheets, capability statements)

Skills and Experience

Essential

• Experience in sales administration, internal sales, or customer support in a manufacturing and technical environment
• Strong organisational and administrative skills with excellent attention to detail
• Confident, professional communication skills, both written and verbal
• Ability to manage multiple enquiries, orders, and priorities efficiently
• Proficiency with Microsoft Office applications (Excel, Word, Outlook)

Desirable

• Experience in manufacturing or engineering, ideally with fasteners, fixings, or precision components
• Ability to interpret engineering drawings or technical specifications
• Familiarity with CRM or ERP/order processing systems

Personal Attributes

• Proactive, reliable, and customer-focused
• Commercially aware with practical problem-solving skills
• Able to work independently and collaboratively within a small team
• Willingness to develop technical product knowledge of SEAC Ltd’s fasteners and fixings

What SEAC Ltd Offers

• £26,000.00 (dependent on experience)
• Training and development opportunities in a specialist manufacturing environment
• A supportive and collaborative team culture within an established business