Sales Administrator

Job Description:

A superb opportunity has arisen for a Sales Administrator, sitting within a global powerhouse in the construction industry.

You'll play a vital role as the first point of contact for customers, ensuring every interaction is professional, supportive, and service-driven, while working hand-in-hand with the Head of Hire & Sales and a network of Branch Managers to achieve targets and exceed expectations.

What’s in it for you?

• Work hours: Monday to Friday, 8:30am to 4:30pm
• Salary: £25,000 to £30,000
• Free car parking
• 6% employer contribution to pension
• Access to the benefits hub
• 25 days holiday + 8 bank holidays
• Holiday buy-back scheme

Sales Administrator Responsibilities:

• Act as the first point of contact for customers, handling all incoming queries professionally and effectively
• Manage customer complaints by listening to concerns, working to resolve issues, or escalating when necessary
• Liaise with customers to process orders accurately, confirming all details and coordinating with the materials department to ensure stock availability
• Prepare and provide customer quotes, following up on outstanding queries to encourage repeat business and promote further sales
• Carry out sales administration tasks, including raising delivery and return notes, updating the CRM with customer information and sales/order activity, and preparing transportation documentation
• Gather and analyse data to produce reports for the wider sales team
• Support stock management by assisting with stock administration, ensuring delivery and return tickets align with stock records and are accurately maintained

Sales Administrator Skills and Experience:

• Strong administration and customer service skills, with previous experience in a role that combines both in a busy sales environment
• Confident handling telephone enquiries and delivering an outstanding experience
• Professional and friendly in your approach, able to build external and internal relationships
• Proactive and capable of hitting the ground running
• Able to follow processes and company procedures
• IT literate, confident user of Microsoft Office programmes and CRM