Sales Administrator
Type: Permanent
Reference: 224781652
Job Description:
SALES ADMINISTRATOR
DE74, DERBYSHIRE
£27,000 - £29,000
MONDAY – FRIDAY 9:00AM – 5:30PM
LOOKING FOR SOMEONE TO START ASAP
The Role
The role is responsible for managing and processing customer quotation requests via the Cargo booking platform within the fast-paced airfreight and airline industry. This includes proactive telephone and email follow-up to maximise conversion rates, enhance customer engagement and deliver exceptional service across all customer segments.
Working collaboratively within a high-volume quotations team, this position requires strong communication and coordination with internal departments, client airlines, freight forwarders and overseas agents. A solid understanding of airfreight operations and airline industry processes is essential to ensure seamless service delivery, accurate pricing, capacity management, and strong commercial outcomes in a dynamic aviation environment.
Duties
- Process new sales quotations by accurately reviewing customer shipment requirements
- Preparing competitive and compliant pricing
- Entering quotes into the Cargo booking platform in line with commercial guidelines and service standards
- Provide timely and professional responses to customers at all levels
- Ensuring quote details are clearly communicated
- Ensuring customer enquiries are addressed promptly and service expectations are consistently met or exceeded
- Conduct proactive telephone and email follow-up with customers to clarify requirements
- Support with answering questions, progress quotations and maximise conversion of quotes into confirmed bookings
- Work collaboratively within a high-performing team managing a large volume of daily quotation activity
- Maintaining accuracy, efficiency and responsiveness in a fast-paced operational environment
- Communicate effectively across internal departments
- Liaise closely with client airlines and agents both locally and overseas to coordinate capacity, resolve issues and support successful shipment execution
Experience Required
- Good customer care skills
- Good written and verbal English
- Accuracy and attention to detail
- Good organisational skills
- An ability to work under pressure
- An ability to work independently and as part of a team.
- Strong administrative skills
EMA25
