Sales & Service Administrator

Job Description:

Service Administrator, Coventry

Salary – £25,000 pro-rated

Maternity Contract – Minimum 6 months

Job Description

• Responsible for all sales and service order processing, i.e. quotations, purchase orders, sales orders, confirmations on MS Dynamics – Navision
• Receive customer requests and prepare documents related to processing returns, servicing and exchanges
• Update databases and maintain records of returns, schedule changes, product enhancement or changes, resolve return issues and account for returns inventory – stock release/stock return forms
• Responsible for receiving/shipping deliveries and arranging shipment bookings/documentation
• Schedule Field Service repair calls and co-ordination of Field Service Engineers
• Responsible for stock management of spare parts and re-order levels, together with monthly stocktakes
• Work with Customers and/or distributors to receive accurate account of equipment failures and provides reports to management (specific training would be given for this)
• Maintaining CRM system
• Managing and directing telephone enquiries to the correct staff resource
• Assisting with the preparation of business Key Performance Indicators (KPI)
• Conducting all day-to-day activities with visitors to the facilities including logging all visitors in and out of the building
• Organisation of refreshments and catering requirements for meetings
• Help coordinate Exhibitions, Shows or Events – attendance when necessary
• Provide other areas of administrative support and assists in the general support of the facility with tasks mutually agreed with the UK management team

Skills required:

• Strong communication skills in spoken and written English
• Clear and concise numeracy skills
• Experience in a sales office or administrative workplace
• Intermediate skills with MS office and Excel
• Experience with ERP/CRM systems would be advantageous
• Ability to work collaboratively to achieve defined business outcomes
• NVQ Level 3/4 in Business Administration or similar would be advantageous
• Ideally (though not essential) from a manufacturing or technical background
• Good PC and organisational skills