Sales Support Executive

Job Description:

We are actively looking to engage sales support professionals for a role in the air, sea and road freight forwarding & shipping industry for a new role as a Sales Support Executive in Nottinghamshire!

Client Details

My client is a market-leader in the freight and shipping industry and has clients based across the world including Africa, Europe, the Americas and the Far East with a regional head office based in Europe. You will be joining a fast-pace environment assisting in finding logistics solutions for some of the world's largest industrial, retail & FMCG based customers. My client focuses on searching air freight, sea freight & road freight solutions, which are both cost effective & time sensitive.
 

Job Description

As a Sales Support Executive you will report in to the Freight Sales Manager on a daily basis. You will be responsible for the following areas for responsibility across the office based in Nottinghamshire.

• Quotation and providing of freight & logistic load bookings onto the Salesforce system.
• Liaise with Account Managers and the Operations Team to provide all key details of shipped loads such a dimensions, customs documentation, pricing etc.
• Check commercial documents and highlight changes or discrepancies before uploading them into the system
• Monitor bookings and liaising with the customer and internal departments to provide updates and real-time tracking.
• To review quotes and delivery status to improve speed & quality of service. 
• Handle day to day customer queries by telephone and email in order to provide accurate updates to our client base - whilst also escalating issues to the appropriate Sales Team Manager.
• Complete weekly analysis on queried customer shipments to identify trends, knowledge gaps and opportunities for improvement
• Support Team Managers with administration and data collation, including maintaining accurate records and reports in Salesforce and other systems

The Ideal Candidate

The successful candidate will have an expansive background in providing sales support - ideally within the freight forwarding, logistics and shipping industry. The ideal Sales Support Executive will have the following skills and experience:

• 2+ year's experience in a sales support function
• Ideally experience within the logistics, shipping, freight or supply chain industries. 
• Experience with Salesforce would be advantageous, but not essential 
• Excellent customer service experience.
• Commutable to Nottinghamshire.

What's On Offer?

• £28,000-£34,000
• Enhanced annual leave
• Comprehensive company benefits account.
• Training with industry leaders & development and large opportunities to progress.