Scheduler/Administrator

Job Description:

We are seeking a highly organised and detail-oriented Technical Administrator / Scheduler to join a busy technical operations team of six. This is a fully on-site role, supporting the effective scheduling, coordination, and completion of technical works within a designated region. The successful candidate will play a key role in ensuring Service Level Agreements (SLAs) are met, and customer expectations are exceeded.

Key Responsibilities

• Schedule all technical work within the designated region in line with agreed Service Level Agreements (SLAs)
• Receive, log, and distribute technical jobs, ensuring accurate and timely dispatch to engineers.
• Proactively monitor engineers' daily activity, making regular contact to ensure early dispatch, first job attendance, and successful job completion throughout the day.
• Maintain and update spreadsheets tracking jobs distributed, in progress, and completed
• Monitor the scheduling portal (Cash4Windows) to maintain real-time visibility of engineer activity and highlight any anomalies to the manager.
• Ensure each engineer's area is clear of jobs at the end of each shift by contacting all engineers by telephone
• Pass any high-priority jobs requiring same-day attendance by the on-call engineer and liaise with technical support helpdesks where required.
• Book works directly with sites in line with customer and site-specific requirements.
• Process orders to ensure work is completed in a timely manner, allowing invoices to be raised
• Retrieve and respond to all phone and email messages within SLA requirements
• Update client portals and helpdesks in accordance with specific account instructions.
• Add clear, detailed notes to portals outlining "what happens next and when," ensuring accurate job progression visibility.

Stakeholder & Relationship Management

• Build and maintain strong working relationships with Engineers, Stores/Supply Chain, Operational Managers, and Technical Support teams
• Liaise with key clients over the phone to enhance internal and external working relationships
• Work closely with your line manager and provide support to the Service Manager to ensure customer expectations are consistently met.

Reporting & Compliance

• Complete daily, weekly, and monthly checklists, maintaining a clear audit trail of all activity.
• Share weekly performance and activity data with your manager.

Skills & Experience Required

• Previous experience in a scheduling, coordination, or technical administrative role
• Excellent communication skills with the ability to provide clear, precise, and professional information
• Strong IT skills, particularly with Microsoft Excel and other Microsoft Office applications
• Highly organised with strong attention to detail
• Confident working in a fast-paced, SLA-driven environment
• Strong team player with the ability to manage multiple priorities

Additional Information

• Fully on-site role (five days per week)
• Immediate availability
• Any ad hoc duties as required by the line manager
• National client

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)