Senior Aftermarket Manager

Job Description:

Senior Aftermarket Manager

Coventry | £70,000 – £90,000 + package

Overview

A senior leadership opportunity to take full ownership of aftermarket operations across a nationwide business. This role is central to driving service performance, parts revenue, and operational efficiency across an established and growing customer base.

You will lead the aftermarket function end-to-end, covering parts, service, contracts, and site operations.

The Opportunity

• Lead and develop the entire aftermarket and maintenance function
• Drive growth across parts, service, and long-term support contracts
• Build and manage a high-performing service and operations team
• Implement structure, processes, and best practice across the department
• Play a key role in the continued growth of the business

Key Responsibilities

• Full ownership of aftermarket operations across the UK
• Management of parts sales, service delivery, and maintenance activities
• Leadership and coordination of service engineers and site works
• Ownership of service contracts and ongoing customer support
• Oversight of machine warranty processes and technical support
• Development of parts, procurement, and stock management strategy
• Management of yard operations and logistics at the Coventry site
• Supplier management and development of key relationships
• Budgeting, forecasting, and performance management
• Driving operational efficiency, service quality, and customer satisfaction

About You

• Proven leadership experience within heavy plant, quarrying, material handling, industrial machinery aftermarket
• Strong technical understanding of crushing, screening, or similar equipment
• Track record of managing service teams and driving aftermarket performance
• Commercially aware with strong operational control
• Confident managing suppliers, customers, and internal stakeholders
• Able to bring structure, accountability, and performance into a growing function

Requirements

• 5+ years’ experience in a relevant aftermarket/service leadership role
• Degree educated (or equivalent experience)
• Strong systems knowledge (MS365, SharePoint, Salesforce or similar)
• Full UK driving licence
• Willingness to travel nationally as required