Senior Business Support Coordinator

Job Description:

About Us

Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.

This role

We're recruiting for a Senior Business Support Coordinator to play a key role in supporting our Metworks and Property Services function. Working closely with the Performance and Delivery Manager and senior managers, you'll provide high quality operational, performance and business support across regional teams.

You will ensure services are delivered efficiently, compliantly and consistently, while using data, systems and insight to drive continuous improvement and enhance our customer's experience.

Key aspects of the role include:

• Supporting operational delivery through assurance, audits, compliance and effective business processes
• Providing performance insight, analysis and reporting to identify trends, risks and improvement opportunities
• Supporting training, development, systems and business change across regional and national teams
• Acting as a trusted point of coordination between operational teams and senior stakeholders

What you'll need to succeed

• Strong ability to analyse, interrogate and interpret data to support decision making and performance improvement
• Experience of audits, assurance activity and ensuring compliance with business processes
• Confidence using IT systems and data (e.g. reporting tools, business systems, spreadsheets)
• Ability to build effective working relationships with a wide range of stakeholders
• A proactive approach to continuous improvement and problem solving

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.

We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.

We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.

A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.

In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.

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