Senior Cusotmer Services Executive

Job Description:

Location: Corby, Northamptonshire

Hours: Full-time, permanent – 9:00am–5:00pm (9:00am–4:00pm considered for the right person)

Salary: £29,000

We’re working with a well-established and growing organisation to recruit a Customer Service Executive. This role sits within the contracts and business development function and plays a key part in supporting sales, service, and customer-facing administrative activities.

You’ll be working closely with internal teams to ensure customer contracts, service levels, and communications are managed accurately and efficiently, while contributing to an excellent customer experience.

• Supporting the sales team with sales and marketing administration

• Producing annual contract service reports using CRM data

• Monitoring contracted service levels and assisting with service statistics reporting

• Maintaining accurate contract and customer data within the CRM system

• Reconciling CRM contract data with the Finance Manager to ensure accurate billing

• Preparing and issuing contract quotes, renewals, and repair/replacement quotations

• Managing customer communications and contract changes

• Supporting NHS Supply Chain quotations

• Assisting with marketing projects as required

• Generating purchase orders and completing sales/marketing tasks within agreed timescales

• Working closely with the Technical Manager to enhance customer experience

• Supporting and promoting the company’s core values

• Adhering to ISO standards (ISO9001, ISO27001, ISO13485)

• Promoting health, safety, and environmental best practices

• Completing ad hoc duties as required

Essential:

• Strong team player with the ability to work independently

• Experience inputting and managing data within a CRM system

• Excellent communication and customer service skills

• Well organised with a methodical approach

• Ability to work under pressure

Desirable:

• Good working knowledge of Microsoft Excel

• Assertive, confident, and positive approach

• Salary sacrifice pension scheme (4% employer / 4% employee after probation)

• 25 days annual leave plus bank holidays

• Life assurance (4x annual salary – from day one)

• Health cash plan & Employee Assistance Programme (post-probation)

• On-site parking

• Free tea and coffee

Please apply today for immediate consideration to (url removed) or call me on (phone number removed). 

INDKTT