Senior Data Analyst

Job Description:

£43,001 - £47,779 per annum, flexible hybrid working pattern (2 days per week in office), 35-hour week, 39 days annual leave (including statutory days), good pension scheme and other generous benefits

This post is subject to DBS clearance.

Hays Technology are working in partnership with a large public sector organisation in Coalville to recruit a Senior Data Analyst to join their Technology team on a permanent basis. The successful candidate will focus on transforming data into actionable insights that drive decision-making. You will analyse data on housing operations, tenant engagement, and asset performance to support strategic initiatives and improve services. You will also use your analytical expertise to identify trends, risks, and opportunities, ensuring housing services are efficient, tenant-focused, and sustainable.

Principal duties and responsibilities:

• Perform statistical analysis, data mining and retrieval processes on a large amount of data, to identify trends, create management dashboards providing in depth insights with a focus on identifying trends.
• Have a good understanding of the core data returns being proactive in discussing any potential issues with Data Owners, leading to cross referencing of this data to all dashboards.
• Develop raw data to gain insights from available and new data streams, in order to obtain greater knowledge of our assets, maximising income, manage our resources and operate effective and efficient processes.
• Handle potentially incomplete data sets, clean up data to produce predictive modelling.
• Working with the ICT Quality Team ensure robust testing pre-release of all reports and related dashboards; support and comply with change control working practices within ICT & Digital Services.
• Integrate and mashup distinctive data sets, pulling data from multiple, disparate sources to provide the management team with an at-a-glance view of the business.
• Create and maintain SQL functions, procedures and reports along with supporting the SQL data views and core record systems and processes.

In order to apply, you must have the following skills and experience:

• Previous experience as a Data or Insight Analyst preferably within social housing, local government, or public sector organisations.
• Experience with housing-related data: Familiarity with housing management systems (e.g., MRI, Northgate, Civica) and experience analysing housing-specific data, such as tenant demographics, rent arrears, and service usage - desirable.
• Familiarity with customer insight tools and techniques, such as surveys, focus groups, and data mining.
• Demonstrated experience in turning raw data into insights that influence business decisions and improve service delivery.
• Experience with statistical techniques, including trend analysis, segmentation, and regression analysis, to provide meaningful insights.
• Experience with SQL for querying databases.
• Solid understanding of key issues in social housing, such as tenant satisfaction, void management, rent collection, and regulatory frameworks (e.g., Homes England, Regulator of Social Housing).

If you have the relevant experience and would like to apply, please submit your CV.

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