Senior Field Service Engineer

Job Description:

An established UK-based engineering business specialising in machine-tool peripherals and automation solutions is looking to recruit an experienced Service Engineer to support its growing customer base. The company supplies, installs and services advanced equipment used within precision machining and manufacturing environments, helping customers nationwide.

This is a key senior role within the service function, offering a high level of autonomy, technical responsibility and customer interaction.

Service Engineer Responsibilities

• Carry out on-site installations, servicing, repairs and upgrades in line with service schedules and customer requirements
• Provide first-line remote technical support via phone and email to customers and service engineers
• Support service coordination by assisting with case progression and documentation using digital systems
• Prepare materials, documentation and technical information ahead of installations
• Deliver customer training, both on-site and using digital or VR-based tools where applicable
• Attend in-house and external training to maintain technical competence

Skills & Experience

• Proven experience as a Field Service Engineer within manufacturing, machine tools, automation or related engineering environments
• Strong electrical and mechanical fault-finding skills
• Excellent organisational skills with the ability to manage multiple tasks independently
• Confident communicator, comfortable supporting customers and colleagues at all levels
• Strong IT skills and ability to work with digital service systems
• A proactive problem solver with a customer-focused mindset
• Full UK driving licence

What's on Offer for a Service Engineer

• Competitive base salary, plus overtime
• Senior, autonomous field-based role within a respected engineering business
• Exposure to advanced machine-tool and automation technology
• Ongoing training and development
• UK-wide work with a strong, supportive service team

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.